Customer Engagement Platform
One place where data becomes
customer action.
Meiro Engage is the AI-powered activation layer that turns governed customer profiles into real-time, personalised engagement across email, SMS, push, WhatsApp, paid media and AI agents. One profile. One engine. No syncing.
Meet your marketing AI team
Let AI handle the campaign.
You own the strategy.
Most marketing tools give you a blank canvas. Meiro gives you a team. Piper proactively surfaces what to run, builds campaigns for you, and executes across channels without you having to manage every step. It knows your customers, your segments, your brand voice, and your goals.
From idea to live campaign in seconds.
Tell Piper what you want to achieve. It finds the right audience, writes the content, sets up the journey, and launches across every channel. You stay focused on strategy. Piper handles the execution.
Generates personalised content for every channel using your brand assets, tone of voice guidelines, and channel best practices.
Reads your customer data, events, and attributes to build precise audience segments, configure journey triggers, and set up personalisation logic.
Knows your data and turns it into clear, actionable recommendations. Real insights, not guesswork.
"Re-engage high-value travellers who haven't booked in 60+ days — personalised last-minute offer for their favourite destination via WhatsApp and email."
Shall I proceed with building the audience segment?
Would you like me to create the campaign copy now?
Would you like to review the content before I configure the journey?
Ready to activate — or would you like me to set up A/B test variants first?
Activation Channels
Reach every customer, on every channel.
Email, push, SMS, WhatsApp, web banners, and templates — all powered by real-time customer profiles. Piper writes the content. You set the goal.
Email campaigns that know your customer
Send personalised email campaigns, triggered flows, and lifecycle messages — powered by the same governed profile that drives every other channel. No separate ESP sync. No stale segments.
- Drag-and-drop campaign builder
- Triggered sends from real-time events
- Dynamic content blocks per profile
- Deliverability monitoring + analytics
Push & mobile notifications at the right moment
Send high-impact push notifications timed to in-app behaviour, location context, and lifecycle triggers. Works with iOS, Android, and web push — all from one platform.
- iOS, Android & web push
- Trigger-based sends from live events
- Deep link & rich media support
- Frequency capping + opt-out management
SMS that converts at the right moment
Send triggered, transactional, and promotional SMS powered by real-time customer profile data. AI optimises send timing and personalises every message — with full consent tracking built in.
- AI-optimised send time per profile
- Triggered sends from live events
- Dynamic personalisation per customer
- Consent & opt-out management
WhatsApp conversations that drive action
Automate personalised WhatsApp campaigns based on real-time customer behaviour — from abandoned carts to loyalty milestones. Piper generates the message content. Meiro governs the data it runs on.
- AI-written message content via Piper
- Two-way conversation flows
- Behaviour-triggered campaigns
- Template management & compliance
Web banners personalised in real time
Show the right message to every visitor — overlays, embedded banners, and web layers triggered by live profile signals. AI selects the right variant. No engineering required.
- AI-driven variant selection
- Triggered by real-time profile events
- Overlays, banners & embedded layers
- Personalised for anonymous & known visitors
Campaign templates ready to launch
Start from a library of pre-built templates for every channel and use case — onboarding, winback, promotional, transactional. Customise and launch without starting from scratch.
- Email, push & WhatsApp templates
- Industry use-case packs
- Customisable drag-and-drop blocks
- Brand kit integration
Journey Orchestration + AI
Smarter journeys.
Real-time decisions.
Not just messaging. Full journey orchestration that reads live customer context and adapts at every step, in real time.
Journey Canvas
Visual drag-and-drop builder for multi-step, multi-channel flows. Branch on any attribute, event, or predictive score.
Real-Time Decisioning
Route customers dynamically based on live events — no batch schedules, no lag between action and response.
AI-Driven Personalisation
Adapt content, timing, and channel selection dynamically — using live profile signals and recommendation models.
Agent-Triggered Actions
AI agents operating on trusted customer context via MCP can trigger campaigns directly — no manual handoff.
Why Engage
Your campaigns are only as good as your data layer.
Most marketing underperformance isn't a campaign problem. It's a data layer problem. Silently dropped fields, stale segments, unresolved identities. Invisible upstream, visible as poor results downstream.
- Each activation channel holds its own customer list. No shared identity layer across tools.
- Segments sync nightly via ETL. Hours pass between a customer action and the campaign trigger.
- Wrong data types silently dropped before reaching profiles. No error, no warning, no trace.
- Campaigns fire on stale or incomplete profiles. Not the live customer reality.
- Marketing team sees underperformance. Data team sees no errors. Nobody connects the two.
- Every new channel requires its own integration, pipeline, and sync setup.
- One identity-resolved profile shared across CDI, CDP, and CEP. No copies, no drift.
- Campaigns activate in milliseconds from the live profile. No batch exports, no lag.
- Data validated and correctable before activation. Errors caught upstream, not in results.
- Every message shaped by the complete, governed customer profile. Nothing silently missing.
- Same source of truth for marketing and data teams. Full auditability across the stack.
- New channels activate instantly against the same unified data layer. Zero additional pipelines.
The Meiro Platform
Every Marketer's Dream.
Every Engineer's Sanity.
Engage is the activation layer of a fully integrated platform. What Pipes captures and resolves, Audiences profiles. What Audiences segments, Engage immediately activates. No middleware. No latency.
Meiro Pipes
Captures events from every touchpoint. Resolves identity in real time. Feeds clean, deduplicated data into the platform.
Explore PipesMeiro Audiences
Builds the single customer profile enriched with attributes, segments, predictive scores, and consent records.
Explore AudiencesMeiro Engage
Activates profiles across email, push, SMS, WhatsApp, paid media and AI agents in real time, from the same data layer.
You are here
Deployment & Data Sovereignty
Deploy anywhere.
Own your data.
Engage inherits the Meiro platform's core differentiator: full infrastructure sovereignty. Your engagement layer sits inside your infrastructure boundary. Every message decision. Every personalisation call. Inside your stack.
Run on AWS, GCP, Azure, or on-prem. Or let Meiro manage it. Your choice, your data stays yours.
Customer data never leaves your environment. Activation decisions are computed inside your infrastructure.
Banking, healthcare, telco, retail. GDPR, PDPA, HIPAA governed at the data layer, not patched on top.
AI agents access customer context through a controlled MCP server: structured, auditable, scoped. AI goes to the data.
What marketing teams build with Meiro
Campaigns that convert. At every stage.
Cart abandonment recovery
Re-engage customers who left without buying with personalised reminders across email, WhatsApp, and push.
Product replenishment
Remind customers when it's time to reorder at exactly the right moment based on purchase history.
Churn prevention
Identify at-risk customers before they leave and engage them with targeted win-back offers.
Product recommendations
Serve AI-powered recommendations based on individual purchase history, browsing behaviour, and affinities.
Ad spend optimisation
Suppress converted users, build lookalikes from your best customers, and stop wasting budget on wrong audiences.
Anonymous visitor personalisation
Personalise the experience for unknown visitors from the very first session, before they ever identify.
Start activating customer context that's truly yours.
Deploy on your cloud, on-prem, or managed by us. Talk to our team or explore the platform today.