Junior IT Support, Czechia

Hello, we are Meiro! 🚀

Meiro has over 50 employees with headquarters in Singapore, team in Jakarta and R&D in Brno with a sales team in Prague. We have clients from all around the world – big Asian banks, European retail chains, and e-commerce companies.

Through our product – a Customer Data Platform (CDP) 📊 – and thanks to years of our know-how, we solve the fragmentation of customer data for companies all over the world. CDP gives access to organized, clean, and stitched customer data from multiple sources.

Besides data, we are very good at creating communities. You might have heard about She Loves Data 🙋‍♀️. It's Meiro's founder's nonprofit project which is teaching mostly women about data, digital marketing, engineering, and the world of new technologies.

We're on the lookout for a new team member to take charge of IT support for our colleagues at Meiro. You won't just be updating software and upgrading hardware; you'll also document processes, conduct diagnostic tests, and manage incidents with thorough analysis. We always stay ahead with the latest trends in IT support. Your role promises diversity and continual growth.

🙋 How your role will look like?

Providing IT assistance to colleagues: system accesses, allocation of rights, newcomer access, closing accounts, managing groups and e-mails, training end-users on hardware functionality and software programs, being responsible for IT onboarding training and security training.
Resolving logged errors on time.
Monitoring hardware, software, and system performance metrics.
Updating computer software as well as upgrading hardware and systems support.
Documenting processes and performing diagnostic tests.
Incidence management and root cause analysis.
Keeping track of technological advancements and trends in IT support.

💪 What do we expect from you?

At least some experience in a similar position;
Knowledge of PostgreSQL database;
Experience with managing Jira/Atlassian, Slack, Google Workspace, Okta, 1Password;
fluent in English - we are an international team, Czech is welcome!