Win back dissatisfied customers
Proactively prevent customer churn by offering them attractive coupons to compensate for their low satisfaction score and thus improve your NPS.
Client’s challenges:
The challenge is to connect your satisfaction user survey with other users' behaviour and create a cross-channel campaign that would aim at retaining users with coupon offers once they indicate low satisfaction rate.
Meiro’s solutions:
Connect NPS or other survey metrics with transactional and behavior data under unified customer view. Then, activate the segment of dissatisfied customers in marketing campaigns to improve customer satisfaction, prevent churn and build stronger customer relationships.
metrics
funnels
channels
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