Customer Engagement Platform
Activate Every Customer,
Across Every Channel
Turn governed customer profiles into real-time, personalised engagement — across email, SMS, push, WhatsApp, paid media and AI agents. One profile. One engine. No syncing.
Feature Overview
One platform. Every activation capability.
Meiro Engage gives marketing, CRM, and growth teams the tools to move fast without breaking data governance.
Email campaigns that know your customer
Send personalised email campaigns, triggered flows, and lifecycle messages — powered by the same governed profile that drives every other channel. No separate ESP sync. No stale segments.
- Drag-and-drop campaign builder
- Triggered sends from real-time events
- Dynamic content blocks per profile
- Deliverability monitoring + analytics
Journey orchestration across every touchpoint
Build multi-step, multi-channel customer journeys with a visual canvas. Branch by segment, behaviour, or predictive score. Exit customers when they convert, not when the batch runs.
- Visual journey canvas
- Branching logic + A/B split nodes
- Wait, delay, and goal conditions
- Real-time exit triggers
AI that personalises on the full customer picture
Serve the right content to every customer — using live profile signals, predictive scores, and recommendation models running inside your infrastructure. No data leaves.
- Real-time content personalisation
- Product recommendations from profile
- Predictive churn + LTV scoring
- AI agents with MCP profile access
Push & mobile notifications at the right moment
Send high-impact push notifications timed to in-app behaviour, location context, and lifecycle triggers. Works with iOS, Android, and web push — all from one platform.
- iOS, Android & web push
- Trigger-based sends from live events
- Deep link & rich media support
- Frequency capping + opt-out management
Campaign templates ready to launch
Start from a library of pre-built templates for every channel and use case — onboarding, winback, promotional, transactional. Customise and launch without starting from scratch.
- Email, push & WhatsApp templates
- Industry use-case packs
- Customisable drag-and-drop blocks
- Brand kit integration
Activation Channels
Reach customers wherever they are
Every channel activates from the same governed profile — no duplication, no consent drift, no stale data.
Journey Orchestration + AI
Smarter journeys.
Real-time decisions.
Engage doesn't just send messages — it orchestrates the full customer journey, adapting to live context at every step.
Journey Canvas
Visual drag-and-drop builder for multi-step, multi-channel flows. Branch on any attribute, event, or predictive score.
Real-Time Decisioning
Route customers dynamically based on live events — no batch schedules, no lag between action and response.
AI-Driven Personalisation
Adapt content, timing, and channel selection dynamically — using live profile signals and recommendation models.
Agent-Triggered Actions
AI agents operating on trusted customer context via MCP can trigger campaigns directly — no manual handoff.
Why Engage
Stop stitching. Start activating.
Most teams manage 4–7 disconnected activation tools. Here's what that costs — and what Engage replaces.
- Separate ESP, push tool, and WhatsApp vendor — each with its own customer list
- Audiences synced nightly via ETL — hours of lag between action and message
- Consent managed manually across tools — compliance gaps waiting to happen
- Personalisation based on stale exports — not the live profile
- AI tools work from separate data copies — no shared context
- Each tool needs its own integration — weeks of data engineering per channel
- One engine for email, push, SMS, WhatsApp, paid media — one profile powering all
- Campaigns fire in milliseconds of the trigger — no batch, no delay, no wait
- Consent flows from the governed profile — every send is automatically consent-checked
- Every message shaped by the live, resolved customer profile — in real time
- AI agents access profile context via MCP — same source of truth, structured access
- New channels activate against the same data layer — no integration overhead
The Meiro Platform
One engine. No syncing.
Engage is the activation layer of a fully integrated platform. Data capture, identity resolution, and engagement share the same governed foundation.
Meiro Pipes
Captures events from every touchpoint. Resolves identity. Feeds clean, deduplicated data into the platform in real time.
Explore PipesMeiro Audiences
Builds the single customer profile — enriched with attributes, segments, predictive scores, and consent records.
Explore AudiencesMeiro Engage
Activates profiles across email, push, SMS, WhatsApp, paid media and AI agents — in real time, from the same data layer.
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On-Prem Deployment & Data Sovereignty
Deploy anywhere.
Own your data.
Engage inherits the Meiro platform's core differentiator: full infrastructure sovereignty. Your engagement layer — inside your infrastructure boundary. Every message decision. Every personalisation call. Inside your stack.
Run on AWS, GCP, Azure, or on-prem. Or let Meiro manage it — your choice, your data stays yours.
Customer data never leaves your environment. Activation decisions — computed inside your infrastructure.
Banking, healthcare, telco, retail. GDPR, PDPA, HIPAA — governed at the data layer, not patched on top.
AI agents access customer context through a controlled MCP server — structured, auditable, scoped. AI goes to the data.
Start activating customer context that's truly yours.
Deploy on your cloud, on-prem, or managed by us. Talk to our team or explore the platform today.