Implementation Consultant & Account Manager (B2B, SaaS)

👀 Who we are?

Meiro is a global Customer Data Infrastructure operating across EMEA and APAC, with customers in markets including Australia, Indonesia, Saudi Arabia, and Central Europe (including the Czech Republic). We partner with category leaders in Banking & Insurance, Travel & Tourism, Retail & E-commerce, Media, Publishing, and more. 🌏 🌍

Our customers operate in complex, regulated environments where data, privacy, and measurable business impact matter. They don't buy software to experiment - they buy it to drive revenue, efficiency, and long-term advantage.

You are going to be the bridge between a client's business goals and our technical power. You aren't just "managing a project"; you are helping enterprise brands monetize their data. You are ensuring that our CDP isn't just implemented, but is driving real revenue, efficiency, and long-term value. And don't be worried - you never work alone on the technical side. In Meiro we always work in tandem with a dedicated analyst, who owns the technical implementation details and integrations - allowing you to focus on client value, use cases, and outcomes.

☀️ What's waiting for you?

• Own the end-to-end implementation process as a business & marketing translator. You turn marketing and business goals into clear functional requirements that our technical teams can build - always with ROI and activation in mind.
• Post-implementation, you'll stay close to the client to identify new use cases. You help them understand how data drives their margin and growth.
• Keep track of project scopes, timelines, and contractual obligations. You'll ensure JIRA is updated and stakeholders are informed - because structure is what allows us to scale.
• Stay "close to the metal" by monitoring client instances daily to ensure a seamless flow of data and campaigns, proactively catching errors before they impact the client.
• Use your commercial instinct to spot upselling and cross-selling opportunities. You'll build relationships across the client's organization to lower dependency on single individuals.
• Maintain accurate project financial forecasts, ensuring timely billing and visibility into project profitability.

🎯 The experience, mindset & skills you'll bring

• Experience in project and account management is your foundation - whether that comes from SaaS, a digital agency, or from implementing any data product in a client-facing context.
• You speak "data language" - you don't need to have lived in the CDP world yet, but you need to be genuinely curious about it and ready to learn fast.
• You are comfortable owning numbers, managing project economics (margins/billable hours), and proactively seeking account expansion.
• The idea of owning complex, long-term relationships with global enterprise clients energizes rather than intimidates you.
• Czech language is a requirement, business English is a must.

🤝 What are we offering?

• An international environment of our company.
• Although we mostly work remotely, we love getting together from time to time - for team on-sites, team lunches, or just to catch up over drink.
• Enjoy a flexible work environment with the hybrid option to use our office in Prague - Karlín
• Real ownership over delivery and outcomes.
• Exposure to enterprise customers across EMEA & APAC.
• A company that values impact over optics.

💜 What do we stand for?

• Ownership - you own outcomes, not just tasks
• Openness - honest conversations, no politics
• Respect & selflessness - strong teams beat strong egos
• Growth - personal, professional, and organisational
• Impact - quality over quantity, always